Privacy Policy

Privacy and Legal Policy – Page&Co 

 

1. Introduction

Page&Co Real Estate ("we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) under that Act.

This policy applies to personal information collected in the course of providing real estate services, including at open houses, inspections, enquiries, rental applications, property management and marketing activities.

 

2. What Personal Information We Collect

We may collect personal information including (but not limited to):

  • Full name, contact details (address, phone, email)
  • Date of birth / identity information (when necessary)
  • Rental history, employment details, references
  • Property preferences
  • Financial information relevant to agency services
  • Information collected at open homes and inspections
  • Website or digital interaction data (e.g., cookies)

We will only collect personal information that is reasonably necessary for our functions and services.

 

3. How We Collect Personal Information

We collect personal information:

  • Directly from you (e.g., forms, digitally at open homes)
  • Through our website or digital forms
  • From third parties (with your consent, where required)
  • At inspections or open homes

If collected in person (like at inspections), we will also provide a privacy notice at the point of collection explaining why we need the information and where you can view this policy.

 

4. How We Use Your Personal Information

We may use your information to:

  • Provide real estate services (sales, leasing, management)
  • Communicate with you regarding your enquiry or instructions
  • Conduct open homes, inspections, rental screenings
  • Tailor marketing and service offerings (only with consent where required by law)
  • Fulfil regulatory, legal and risk obligations

We do not hold your data longer than required and ensure disposal according to our data retention schedules.

We do not currently share personal information with related entities, unless required for administrative, operational or legal purposes.

We do not disclose personal information to overseas recipients unless we have obtained your consent or are otherwise permitted to do so under the Privacy Act 1988 (Cth).

 

5. Disclosure of Personal Information

We may disclose personal information to:

  • Employees and authorised agents
  • Service providers who assist us in operating our business, where reasonably necessary
  • Legal or regulatory authorities (when required by law)

We will notify you if we share information with overseas recipients and seek your consent where required.

 

6. Data Security

We use technical and organisational safeguards to protect personal information from misuse, interference, loss, and unauthorised access or disclosure. These include secure storage, access controls, and staff training.

 

7. Access and Correction

You may request access to or correction of your personal information at any time. Upon request, we will provide access unless a legal exception applies. We will implement corrections promptly or provide reasons if adjustments are not permitted under law.

 

8. Cookies and Online Data

Our website uses cookies and similar technologies to improve your experience. By using our website, you consent to this collection. You can manage cookies through your browser settings.

 

9. Direct Marketing

If we use your information for marketing (e.g., email newsletters), we provide opt-out choices in every communication. You can contact us directly to unsubscribe.

 

10. Complaints and Contact

If you have questions, concerns, or wish to make a privacy complaint, please contact:

Privacy Officer: Karen Page
Email: karen.page@pageandco.com.au
Phone: 0418 643 264

We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe. If you are unsatisfied, you can contact the Office of the Australian Information Commissioner (OAIC).

 

11. Legal Information

By accessing the Page&Co website, you agree to be bound by the terms and conditions set out in this policy. Your use of the website implies acceptance of these terms, including the disclaimers and copyright notices provided below.

 

12. Disclaimer

While Page&Co makes every effort to ensure that the information on this website is accurate and up to date, we cannot guarantee its completeness or reliability. No warranties, either express or implied, are made regarding the content, and users are encouraged to conduct their own enquiries before making any decisions based on the information provided.

Details relating to properties for sale or lease are typically supplied by property owners, landlords, or external consultants. As such, Page&Co cannot independently verify every piece of information. We recommend that all potential buyers or tenants confirm the accuracy of property details prior to entering into any agreement.

The information presented on this website is general in nature and should not be relied upon as a substitute for legal, financial, or real estate advice. Page&Co accepts no responsibility for any loss, damage, or inconvenience arising from the use of this website or the information it contains.

 

13. Copyright Notice

All content published on this website, including text, images, layouts, and downloadable materials, is the property of Page&Co and is protected under the Copyright Act 1968.

You are welcome to view, download, and print material from the site for personal use only, provided that it is not altered or used for commercial purposes. Any other use of our material, including reproduction or distribution, requires prior written permission from Page&Co.

If permission is granted, Page&Co must be credited as the source of the content, and it remains your responsibility to ensure the information is current and accurate at the time of use. Please note that content may change without notice.

 

14. Contact Information

If you have questions regarding this policy or wish to access, update, or delete your personal information, please contact us directly:

Email: info@pageandco.com.au
Contact and phone: Karen Page, 0418 643 264
Office Address: P O Box 2151, Normanhurst, NSW 2076

 

15. Changes to This Policy & Review

We regularly review this policy to ensure compliance with legal requirements and our operational practices. The next scheduled review is Jan 2027, or earlier if required.

Document Control

  • Last Updated: January 2026